One system to run a café, from counter to kitchen to books
An end-to-end operations platform for a café group — POS, kitchen display, inventory and reporting in one system instead of five.
The challenge
Orbynx84 needed a complete operational backbone for The Pippali — a café business being run, like most in the category, across a till that did not talk to the kitchen, spreadsheets for stock, and a separate tool for customer data. Off-the-shelf restaurant software either forced the business to change its workflow or charged per module for features it would never use.
Our approach
We built the platform around the counter, because that is where the business either flows or jams. The POS terminal was designed for speed under pressure — order type, customer capture, category filtering and payment mode all reachable without leaving one screen — and everything else in the system was built to feed off the data it produces.
What we actually did
A purpose-built point of sale supporting walk-in, dine-in and takeaway in a single view, with instant item search, category filters and a live order panel. Tax is split correctly into CGST and SGST at line level, and payment modes including cash, UPI, card and direct bank settlement are captured at the point of sale rather than reconciled later.
Orders flow from the counter to a kitchen display without a printed ticket, and QR-based table ordering lets guests order directly to the same queue — so the kitchen works from one list regardless of how the order arrived.
Categories, products and stock managed in one place, with availability reflected live on the POS so staff are not selling what the kitchen has run out of. Coupons and discounts are configured centrally and applied consistently at the counter.
Customer records built automatically from phone numbers captured at the counter, feeding a CRM layer for repeat-visit marketing. Payments and reports give the owner daily revenue, payment-mode mix and product performance without anyone exporting a spreadsheet.
The outcome
Till, kitchen, stock, customer data and reporting consolidated into a single platform, removing the re-keying and the disagreements between tools.
Order entry, customer capture and payment completed on one screen, which is what determines queue length at peak hours.
Live revenue, payment-mode mix and product-level performance available on demand rather than assembled at month end.
Multi-outlet structure and role-based access in place from the start, so additional locations are a configuration rather than a rebuild.
Building the platform around the counter rather than around a feature list produced a system the staff actually use at full speed, and gave the owner numbers worth acting on. It is the same approach we bring to any operation where the software is currently working against the people using it.
Does any of this sound familiar?
This project started from a specific set of symptoms. If you recognise several of these in your own business, the problem is probably closer to Orbynx84's than it looks.
We would start with a half-day at your counter during a busy service, not with a requirements document. Hospitality software fails when it is designed from a spec instead of from watching where staff actually lose seconds — and those seconds are the entire business case.
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